FAQ & Help
1. Where are you located?
Simply Dovie / Simply Dovie, LLC operates as an online store. We are located in Groveland, Florida.
2. Can I receive a proof of my order?
Yes, if you would like to see a proof of your order. Not all of our designs have a digital proof included, so extra charges may apply. The designs that have a proof included will be labeled on the product page.
3. I purchased a digital file of my personalized product. Where do you recommend for printing?
We recommend printing your product at your favorite print lab. We will send you instructions on what is the best paper of choice for your particular product. However, we cannot guarantee the print quality of any print lab of your choice. If there is an issue with the outcome of your printed product then you will need to speak to that print lab. We do guarantee that your digital file will be a 300 dpi, high resolution image which will print at a high quality print.
4. What kind of paper do you recommend that I print my product on?
Chalkboard Prints – on a matte paper. If matte isn’t available at your print lab of choice then you can select lustre. It is not suggested to print chalkboard prints on a glossy finish.
Wall Art – on a heavy weight matte paper. If matte isn’t available at your print lab of choice then you can select lustre.
Photo Cards – on a heavy weight paper with your choice of lustre, semigloss or glossy finish.
Invitations – on a heavy weight paper with your choice of lustre, semigloss or glossy finish.
5. How do I send my digital file to the printer?
When you receive your digital file via email, we recommend downloading the file to your computer first. Then you can either upload the file to your favorite print lab of choice by the internet or you can save your file to a usb/portable drive and take it into the store.
We do not recommend sending your file to a print lab via a cell phone as cell phones compress files.
What resolution are your digital files?
All of our printable digital files are 300 dpi, high resolution images. This will result in a high quality print. It is recommended to print your photo at the size that you purchased for the highest quality.
6. What do I do if I tried to print my file and it says it is a low resolution file?
We guarantee your digital file is a 300 dpi, high resolution image, regardless of which size you ordered. We suggest double checking that you are printing at the size that you purchased. For example if you purchased an 11×14 then be sure you are printing it at an 11×14 size.
7. How do I download my instant download purchase?
You will receive a download link on your order confirmation page after your order is processed. You will click the download link and download the file/s to your computer. You may login to your account and download purchase as well.
8. Can you match my colors?
Yes, if you do not see your color in our color chart then we can color match. Just email us your color swatch/es. There will be an additional design time fee of $5.
9. Can I request a different image on my artwork?
Yes, if you see a product you like and would like to switch design elements from that product from another product we carry. Please contact us. There will be an additional design time fee of $10.
10. Can I request clip art images on my birthday chalkboard?
Yes, you can. There is a limit of 6 small clipart images to be placed beside your wording. There will be an additional design time fee of $10. Click Clipart Add On and add it to your shopping cart along with your birthday chalkboard.
11. How do I open an SVG file?
You will need a vector graphics editor that you can use to open and edit your SVG file. Some of those programs are:
- Silhouette Studio® Designer Edition or higher
- Serif DrawPlus
- CorelDRAW Graphics Suite X7; PaintShop Pro X7
- Adobe (Illustrator CC, Flash Player 1, Flash Professional CC, InDesign CC)
12. How do I open a DXF file?
You can open DXF files in Adobe Illustrator & Silhouette Studio®.
13. How do I unzip a file?
For Windows PC: To extract a single file or folder: Double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
To extract the entire contents of the compressed folder: Right-click the folder. Click “Extract All”. Then follow the on-screen instructions.
For Mac: Double click the .zip file, then search for the product folder or product file. If you lack the programs to unzip files on your computer, we recommend installing 7-Zip. or WinZip.
Please contact us if your question hasn’t been answered.